Processing Time: All orders are processed within 1-3 business days. You will receive a confirmation email once your order has been shipped, which will include a tracking number so you can monitor your order’s journey.
Shipping Rates: We offer various shipping options to cater to your needs:
Standard Shipping: 3-7 business days (Free for orders over $50)
Expedited Shipping: 1-3 business days (Flat rate of $15)
International Shipping: Rates vary based on location and weight. Customs duties and taxes may apply and are the responsibility of the customer.
Delivery Time: Delivery times may vary based on your location and the shipping method selected. Please allow extra time for orders shipped to remote areas.
Order Tracking: Once your order is shipped, you will receive an email with tracking information. You can also track your order directly through our website.
Return Policy
Return Eligibility: We want you to love your purchase! If you are not completely satisfied, you can return any unworn, unwashed, and undamaged items within 30 days of receipt for a full refund or exchange.
How to Return:
Request a Return: Please contact our customer service team at [customer service email] with your order number and the reason for the return.
Prepare Your Package: Include the original packaging and any included materials. Ensure the items are securely packed to prevent damage during return shipping.
Ship Your Return: Use the return label provided (if applicable) or send your package to the address provided by our customer service team.
Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item, defective product). In such cases, we will cover the return shipping costs.
Refunds: Once we receive your return, it will be processed within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
Exchanges: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 7 days of receipt, and we will provide instructions for a return or exchange.
Thank you for choosing Bathrobe Bliss! We appreciate your support and look forward to providing you with the perfect bathrobe experience. If you have any further questions, feel free to reach out to our customer service team.